FAQ

What you need to know before you start.

Search for a question about Betyy, Managed, the plans, your account or installation.

What Betyy is

Is Betyy a program or a service?
Both, depending on what you need. Betyy is a program you install for free on your computer and hand work to: reports, campaigns, comparisons. Managed is a service you pay for monthly and use from your browser so that your WhatsApp and your social accounts stay handled.
Do you do it for me?
No. Betyy does the work and you review and approve it. If you want support getting started, Managed and Business include it.
Do I need to pay for AI separately?
For Betyy on your computer, yes: you use your own AI account (the easiest one being your ChatGPT subscription) and you pay that usage to them. For the Managed WhatsApp agent you connect nothing: before you turn it on, you see how much it can spend per month in your business.
How is it different from an AI chat?
A chat gives you an answer. You hand Betyy the whole task: your materials, your rules and the permissions. It takes it through to finished work that you review.
Do I need to know how to code?
No. You ask for things in plain language. For some tasks you will need to share files, authorize an account or set up the AI model you are going to use.

Phone and browser

Can I use Betyy from my phone?
Managed, yes: it is used from your browser, with nothing to install. The complete program installs on a Windows computer. If you would rather not use a computer, you can use Betyy from your phone through Claude or Codex, with your Betyy account connected (early access).
Are you going to make a Betyy app for phones?
No. The complete program needs a computer. For WhatsApp and social accounts there is Managed from your browser; for everything else, Claude or Codex.
What can I do from the browser today?
Create your account, subscribe to Managed, connect your channels, set up and turn on your WhatsApp agent, see your conversations with each customer's history, approve and publish, and pause or resume your routines.
Can I reply to a customer from the browser?
Today you can see every conversation and send a test reply on WhatsApp. Replying freely from the browser is on the way. (This answer is updated when Codex closes assignment 1 in 04-ENCARGOS.)

Windows and Mac

Does it work on Mac?
Yes, in beta: for Macs with Apple Silicon (M1 or newer) and macOS 14 or later. Download it from the Mac guide, which explains how to open it the first time. Managed also works from your Mac's browser.
What do I need to install it on Windows?
Download the installer from this site and open it. Windows may ask you for an extra confirmation before running it.
Does it update itself?
Yes. Betyy on Windows looks for its updates on its own and tells you before installing them.

Managed and the WhatsApp agent

What does the agent do when it does not know something?
It hands off to a person. By design it does not start conversations and it flags anything that needs human attention. Before you turn it on, you test it and see how much it can spend.
What happens outside the hours I set?
It prepares the reply as a draft and does not send it until someone reviews it.
Does Betyy post to my accounts on its own?
No. You review the content and the accounts before confirming; the post goes out when you approve it.

Business and team

Does Managed include my team?
No. Managed covers one business and one person. Team, role-based permissions and shared information are part of Business.
What does Business add?
2 WhatsApp accounts with the official Meta API, 5 email accounts, 10 social profiles, up to 10 people with role-based permissions, and approved documents and customer context, shared.
Can I give different permissions to each person?
Yes. You invite by email, assign each person's role and remove access when you need to. Approving is a separate permission.

Betyy on your phone (Intelligence)

What is Betyy Intelligence?
The way to use Betyy without a computer: you connect your Betyy account to Claude or Codex and use your business knowledge and rules from those tools' apps, on your phone too. Approving and publishing always goes through your Betyy account.
Does it cost anything?
It does not require Managed or Business. You need your own Claude or Codex subscription; Betyy does not include it.
Is it ready?
It is in early access, and installing on some tools still takes manual steps. Availability on web, mobile or in the cloud depends on each supported platform. Betyy does not run those providers' infrastructure.

Pricing and payments

Is Managed a free trial?
No. The first 7 days cost US$1; then US$49 a month. A card is required from the start. If you cancel before renewal, you keep the days you paid for.
What is paid separately?
Online AI models and Meta charges are paid directly to your providers. You keep your own accounts with them; Betyy does not bill you for that usage.
What currency do I pay in?
Colombian pesos, Mexican pesos or US dollars. The final amount is confirmed at checkout based on your billing country.

Account and data

What happens to my data?
The work you do with Betyy on your computer stays on your computer. What lives in Managed or Business is in your account, and the owner can export the business information whenever they want.
Can I close my account?
Yes, from your account and without writing to anyone. From there you also change your email or your password and sign out any device.
Can I cancel the plan?
Yes, from your plan, in the payment portal. You keep the period you already paid for and avoid the next charge.

Still have a question that is not here?

Write to us at hola@betyy.co. And if you already know where to start: